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Getting started
Sign up, set up your company, and get your compliance calendar ready
Planner
Mark tasks done, assign work, handle blockers, and use filters
Compliance guide
How compliances are detected and what each one means for your business
Risk dashboard
Understanding your score, penalty accrual, and financial exposure
Team management
Invite your CA, assign roles, track team activity and audit trail
Owner only
Account & billing
Profile settings, password changes, plans and subscriptions
Popular
How does CompliOne detect applicable compliances for my company?Popular
CompliOne reads your company profile, specifically your company type (Private Limited, LLP, Proprietorship, etc.), state of registration, employee count, annual turnover, and the registrations & activities you've selected (GST, TDS, PF, ESI, etc.). It cross-references these against a rule set of all applicable Indian compliance requirements and generates your personalised compliance list. If something looks wrong, go to Profile → Registrations & Activities and verify your selections.
What do the priority levels Low, Medium, High, and Critical mean?
Priority levels reflect the financial and legal risk of missing a deadline. Low — minor filings with small fixed penalties (e.g. some state registrations). Medium — regular filings with moderate penalties that compound over time (e.g. PF, ESI). High — significant filings where delays attract large penalties or interest (e.g. GST returns, TDS). Critical — filings where non-compliance can result in prosecution, director disqualification, or company strike-off (e.g. Income Tax Return, AOC-4, MGT-7). Critical items drop your compliance health score the fastest.
How is my compliance health score calculated?Popular
Your health score starts at 100 and is reduced by overdue tasks based on their priority weight. Critical tasks reduce it the most, Low tasks the least. The score also factors in how long a task has been overdue; a filing that's 60 days late weighs more than one that's 5 days late. Completing overdue tasks immediately increases your score. The score updates daily and is visible on your Risk Dashboard.
What happens when I mark a task as blocked?
The task is flagged as Blocked in your Planner with the reason you provide (e.g. "Waiting for CA", "Document missing"). It stays visible in your task list so it doesn't get forgotten, and the task is flagged in your Planner with a Blocked badge. The task continues to accrue penalties if it's past its due date. Blocked status does not pause the penalty clock. Unblock it as soon as the dependency is resolved.
How do I invite my CA or accountant?New
Go to Profile → Team and click Invite Member. Enter your CA's email address and select their role. They'll receive an email invitation to join your CompliOne workspace. Once they accept, you can assign tasks directly to them from the Planner. Your CA will only see tasks assigned to them and their own activity, they cannot view your financial exposure or full reports. This feature requires a Pro plan.
Recent
Setting License Expiry DatesNew
Go to Profile → Registrations & Activities → Edit. Scroll to the License Expiry Dates section. You'll see fields for Fire Safety NOC, Trademark, FSSAI License, Drug License, Cosmetic License, Contract Labour License, and Factory License. Enter the expiry date for each license your company holds. CompliOne will remind you 60–180 days before each expiry (window varies by license type) via the Attention Center and Daily Digest. Once you renew a license, update the expiry date in Profile to reset the reminder cycle. If a license is not applicable to your company, leave the field blank.
ICC Constitution Date and POSH TrackingNew
If your company has 10 or more employees, you are required under the POSH Act 2013 to constitute an Internal Complaints Committee (ICC). Go to Profile → Registrations & Activities → Edit → POSH / ICC section and enter the date your ICC was constituted. CompliOne uses this date to calculate your 3-year reconstitution deadline. ICC member terms cannot exceed 3 years under Section 4(2) of the POSH Act. When your reconstitution deadline is within 180 days, a task appears in your Planner (One-time tab) and an alert appears in the Attention Center. Setting the ICC Constitution Date also automatically marks the ICC Constitution task as completed in your Planner.
GST Scheme — QRMP, Regular Monthly, and CompositionNew
When setting up your company profile, if your turnover is between ₹40 Lakhs and ₹5 Crores and you are GST registered, CompliOne asks you to select your GST filing scheme. QRMP (Quarterly Return Monthly Payment): file GSTR-1 and GSTR-3B quarterly but pay tax monthly via PMT-06; eligible for taxpayers with turnover up to ₹5 Crores. Regular Monthly: file GSTR-1 and GSTR-3B every month; mandatory if your turnover exceeds ₹5 Crores or if you've opted out of QRMP. Composition Scheme: pay a flat rate of tax on turnover with no ITC; eligible only up to ₹1.5 Crores turnover; file CMP-08 quarterly and GSTR-4 annually. Your scheme selection determines which GST tasks appear in your Planner. You can update your scheme in Profile → Company Details.
Daily Compliance DigestNew
The Daily Compliance Digest is an email sent every morning summarising your compliance status: overdue filings, tasks due today, and tasks due within the next 7 days. It is enabled by default for the Owner and all team members with assigned tasks. To turn it off, go to Settings → Preferences → Daily Compliance Digest and toggle it off. Team members can manage their own digest preference from their profile. The digest includes penalty information for overdue items and the assignee name for each task. Digest emails are sent from noreply@complione.org. Add this to your contacts to avoid spam filtering.
Events Tab — Triggered CompliancesNew
The Events tab in the Planner shows compliances triggered by a specific business event rather than a calendar date. Examples include FC-GPR (triggered when foreign investment is received), Maternity Benefit Payment (triggered when an employee goes on maternity leave), E-Way Bill (triggered per shipment), and Gratuity Payment (triggered on employee exit after 5 years). These tasks are Dormant until you trigger them. When the event occurs, click Trigger and the filing clock starts immediately and a deadline is set based on the statutory window (e.g. FC-GPR must be filed within 30 days of receiving funds). Once filed, click Mark Done. If the event was triggered in error, click Reset to return it to Dormant.
Team Roles and PermissionsNew
CompliOne supports three team roles. Owner — full access to all features including company profile, financial exposure, all reports, audit trail export, team management, billing, and all tasks. Can assign, reassign, and mark any task as done. Accountant — can view and act on tasks assigned to them, access the Planner and Compliance Guide, and mark their tasks as started, blocked, or done. Cannot see financial exposure, full reports, or other team members' tasks. Viewer — read-only access to the Planner and Compliance Guide. Cannot mark tasks as done or modify anything. To invite a team member, go to Settings → Team → Invite Member, enter their email, and select their role. They'll receive an email invitation to set up their account.
How Sign Up WorksNew
Click Get Started on the login screen and fill in your company details — company name, type, state, industry, employee count, turnover, and your registrations. On the final step, enter your name, email, and phone number and click Create Account. CompliOne sends a confirmation email to your address. Click Confirm Email & Set Password in that email. You'll be taken to a password setup screen where you create your account password. Once set, log in with your email and password. Your compliance profile is generated automatically based on the details you entered. If you don't receive the confirmation email within 5 minutes, check your spam folder or contact support@complione.org.
Understanding the Risk DashboardNew
The Risk Dashboard gives you a bird's-eye view of your compliance health. Financial Exposure shows the total penalties currently accruing across all overdue filings — if this is ₹0, you have no overdue items. Category Health shows your compliance score (out of 100) broken down by Tax, Labour, and Business categories. A lower score means more overdue or pending items in that category. Do Now lists your highest-priority tasks sorted by urgency. Team View shows how many tasks are assigned to each team member and their completion rate. Due Soon shows filings due in the next 7 days. The health score starts at 100 and decreases as tasks become overdue. It recovers immediately when you mark tasks as done.
Adding Manual Tasks and RemindersNew
You can add tasks and reminders that are not part of CompliOne's standard compliance list. For example, a board meeting, a vendor contract renewal, or a custom internal deadline. Click the + Add button at the top right of the Planner. Enter a title, optional description, due date, category, and assign it to a team member. Manual tasks appear in the Planner alongside your standard compliance tasks and follow the same priority and overdue logic. They are included in the Daily Digest and Attention Center alerts. To delete a manual task, open it in the Planner and click Delete. Manual tasks are not included in your compliance health score.
Understanding the Standing Obligations tab in PlannerNew
Standing Obligations are continuous or ongoing compliance requirements that don't have a single due date, things like maintaining statutory registers, displaying your POSH policy, or keeping your GST registration certificate at your place of business. Unlike dated filings, these can't be "completed" as they require permanent maintenance. The Standing Obligations tab keeps them visible so they're never overlooked during audits or inspections. You can mark a standing obligation as reviewed every 90 days to confirm you've checked compliance. When 90 days have passed since your last review, the item shows a Review Due badge and an alert appears in the Attention Center.
How to export your audit trail
Go to Reports and look for the Audit Trail section. Click the CSV button to select the file type (CSV, XLXS, JSON, XML) and click EXport to download a full log of all task completions, status changes, assignments, and profile updates, each with a timestamp and the user who performed the action. This export is useful for CA handoffs, internal compliance reviews, or responding to regulatory queries. Only the Owner can export the audit trail.
Updating your company registrations and activities
Go to Profile → Registrations & Activities. Here you can check or uncheck registrations your company holds — GST, TDS, PF, ESI, Professional Tax, Shops & Establishment, and more. You can also update your business activities — Import/Export, E-commerce Sales, Foreign Investment, Government Contracts, and Contract Labour. Any change here immediately updates your Compliance Guide and Planner to reflect only the filings that apply to your current profile. Keep this section accurate to avoid missing applicable deadlines.
How OTP login works
On the login screen, select the OTP option and enter your registered email address. CompliOne sends a one-time 8-digit code to that email, valid for 10 minutes. Enter the code to log in, no password required. OTP login is useful if you've forgotten your password or prefer not to type it on a shared device. Each OTP can only be used once and expires after a single successful login.
General
Why am I seeing compliances that don't apply to me?
CompliOne detects compliances based on your company type, state, employee count, registrations, and activities. If something looks wrong, go to Profile → Registrations & Activities and verify your selections.
Can my accountant see my financial exposure data?
No. Accountants see only tasks assigned to them, the Planner, and the Compliance Guide. Financial exposure, team performance, and full reports are visible to the Owner only. Viewers have read-only access to the Planner and Compliance Guide but cannot take any actions.
What happens when I miss a compliance deadline?
The task moves to Overdue in your Planner and penalties start accruing. CompliOne shows the exact daily rate and total penalty in the Penalty Info panel. File as soon as possible to stop the penalty from growing.
How do I reset my password?
On the login screen, click "Forgot password?" and enter your email. You'll receive a reset link within a few minutes. Check your spam folder if it doesn't arrive.
Planner
What is the difference between Scheduled and One-time tasks?
Scheduled tasks recur on a fixed frequency — like GSTR-3B every month. One-time tasks happen only once — like company incorporation or a one-off registration.
How do I mark a task as blocked?
Click Start on a task, then click Block. Enter the reason (e.g. "Portal unavailable") and an optional note. The task shows a Blocked badge so your team knows why it's stuck.
Account & billing
How do I upgrade or cancel my plan?
Go to Settings → Billing to upgrade, downgrade, or cancel your plan. Cancellations take effect at the end of your current billing period.
Can I change my registered email address?
Email addresses cannot be changed once registered as they are tied to your authentication. If you need to change it, contact support@complione.org and we'll assist you. Note: changing your email will require re-verification of the new address.
Planner & Tasks
What is the difference between One-time and Events tabs?
One-time tasks are filings or registrations that happen once and have a fixed due date. For example, MSME Udyam Registration or ICC Constitution. They appear in the One-time tab and are marked done permanently once completed. Events tasks are triggered by a specific business event — for example, receiving foreign investment triggers FC-GPR, or an employee completing 5 years triggers Gratuity Payment. These tasks are Dormant until the event occurs, at which point you trigger them manually and the filing deadline starts.
What does "Dormant" mean on an event task?
Dormant means the compliance is applicable to your company but the triggering event hasn't occurred yet, so no deadline is running. When the event occurs, click Trigger on the task. The status changes to Active and the statutory filing deadline begins counting down. If you triggered it by mistake, click Reset to return it to Dormant.
What does "Blocked" status mean and does it pause penalties?
Blocked means a task cannot be progressed due to an external dependency. For example, waiting for your CA to share a document, or a portal being unavailable. You can mark a task as Blocked from the Planner by clicking Start and then Block, and entering the reason. Blocked status does not pause penalty accrual. If the task is past its due date, penalties continue to accumulate. Unblock and file as soon as the dependency is resolved.
Why did a new compliance appear in my Planner suddenly?
This usually happens when you update your company profile. Changing your employee count, turnover, state, or registrations in Profile can add new applicable compliances. For example, crossing 20 employees adds PF obligations; crossing ₹5 Crores turnover switches you from QRMP to mandatory monthly GST filing. Check the Compliance Guide for a notification explaining what was added and why.
How do I remove a team member?
Go to Settings → Team, find the team member, and click Remove. They will immediately lose access to your CompliOne workspace. Any tasks assigned to them will remain assigned, reassign those tasks before removing the member. Removed members cannot be re-invited unless you send them a new invitation.
Compliance & Scores
Why is my compliance health score lower than expected?
Your health score decreases for every overdue task, weighted by priority and how long it's been overdue. Critical tasks (ITR, AOC-4, MGT-7) reduce the score the most. Check your Risk Dashboard → Category Health to see which category is pulling your score down, then go to the Planner and address the overdue items in that category. The score recovers immediately when you mark tasks as done.
Why is my Financial Exposure showing ₹0 even though I have overdue tasks?
Financial Exposure only counts penalties that accrue on a daily or per-period basis. For example, GST late fees at ₹50/day or TDS interest at 1.5% per month. Some overdue tasks have fixed one-time penalties or no monetary penalty at all. These don't contribute to the Financial Exposure figure even when overdue. To see all penalties including fixed ones, click Penalty Info on individual tasks in the Planner.
What is QRMP scheme and should I opt for it?
QRMP (Quarterly Return Monthly Payment) is a GST filing scheme for taxpayers with annual turnover up to ₹5 Crores. Under QRMP, you file GSTR-1 and GSTR-3B quarterly instead of monthly, but pay tax every month via a PMT-06 challan. This reduces your filing burden from 24 returns per year to 8. Most small businesses with stable monthly turnover benefit from QRMP. If your turnover fluctuates significantly or you claim large ITC refunds regularly, monthly filing may be more suitable. Consult your CA before switching schemes.
How do I set up my ICC Constitution Date?
Go to Profile → Registrations & Activities → Edit. Scroll to the POSH / ICC section and enter the date your Internal Complaints Committee was formally constituted. CompliOne uses this to calculate your 3-year reconstitution deadline under the POSH Act. Setting this date automatically marks your ICC Constitution task as completed in the Planner and activates reconstitution tracking.
Account & Settings
Can I use CompliOne for multiple companies?
Each CompliOne account is currently tied to one company. If you manage multiple companies, each requires a separate account with a separate email address. We are working on a multi-company dashboard. If this is important to you, write to us at support@complione.org and we'll keep you updated.
What is the Daily Compliance Digest and how do I turn it off?
The Daily Compliance Digest is a morning email summarising your overdue filings, tasks due today, and tasks due this week, along with assignee names and penalty information. It is enabled by default. To turn it off, go to Settings → Preferences → Daily Compliance Digest and toggle it off. If you are a team member, you can manage your own digest preference independently of the Owner's setting.
What happens to my data if I cancel my subscription?
Your data is retained for 90 days after cancellation. During this period you can log in and export your audit trail, reports, and task history. After 90 days, your data is permanently deleted from our servers. We recommend exporting your audit trail CSV from Reports before cancelling.
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